The consumer (natural person) has the right to withdraw from the purchase within 14 days without giving any reason.
Deadline for submitting the withdrawal:
- The withdrawal period expires 14 days after the date on which the consumer or a third party other than the carrier and indicated by the consumer takes delivery of the goods.
- In the case of a sale of several products, it shall expire 14 days after the date on which the consumer or a third party other than the carrier and indicated by the consumer takes delivery of the last product.
The consumer may also exercise his right of withdrawal during the period between the day of conclusion of the contract and the day of receipt of the goods.
If you wish to exercise your right of withdrawal, you can do so by sending a clear declaration of intent or by using the model withdrawal form at the bottom of this page. To exercise your right of withdrawal, you must send your declaration by post or e-mail to one of the following contact details.
- Postal address: Alveola Kft., 1143 Budapest, Gizella út 28/a.
- E-mail: ugyfelszolgalat@longlashes.hu
You must send the cancellation notice to us within 14 days of receipt of the product. The product must be returned to us without delay, but at the latest within 14 (fourteen) days from the date of the notice of withdrawal. The return deadline shall be deemed to have been met if you return the product to us before the expiry of the 14 (fourteen) day deadline.
Postal address: Alveola Kft., 1143 Budapest, Gizella út 28/a.
The direct cost of returning the product is borne by the consumer. The product affected by the withdrawal cannot be returned by cash on delivery, and we are unable to accept cash on delivery.
Product return:
Download and print the withdrawal form, fill it out and send it to us by e-mail or in the package. |
Carefully pack the product with all its accessories. |
Give the sealed parcel to the courier of your choice. |
Returned goods will be dismantled before the camera; if the product is returned to us in its original condition, we will refund the value of the product and any consideration you have chosen, including delivery costs, within 14 days of receipt.
The consumer is liable for depreciation in the value of the product if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product. If the dismantling reveals a defect or depreciation affecting the value of the product, we will contact you.
Depreciation factors may include:
- In the case of a product used beyond its trial period, the resulting scratches, damage, discolouration, dirt
- Missing accessories
Factors precluding withdrawal:
- 14 days' notice of withdrawal
- invoice issued to a legal person
- for sealed products which, for health or hygiene reasons, cannot be returned after opening after delivery (ball deodorants, toothbrushes, massage oils, sexual aids, cosmetics, perfumes, dietary supplements, hair clippers, hair stylers, hairbrushes, men's razors, women's razors, epilators, IPL permanent hair removal, waxing tools, men's hair removal products, women's hair removal products, electric toothbrushes, toothbrush refills, thermometers, inhalers, etc. );
- in respect of a product which, by its nature, is inseparably mixed with other products after the transfer.