Online Administration - Dealing with a faulty product

For all our products that are covered by the mandatory warranty, a warranty ticket is included in the package. We can only accept product complaints about the products we sell, which we will investigate after each complaint.

If the product you have purchased has failed after receipt and is covered by warranty, please fill in the form below. For faster processing, please enter your full order number, which you will find on the invoice.

Once your application has been processed, we will contact you using one of the contact details provided.
 
As our suppliers and manufacturers are constantly improving their products, we reserve the right in some cases to send you a "successor" to a previously purchased product, i.e. a product that is typically the same but more up-to-date due to continuous improvements.